INTRODUCTION

This privacy policy is to provide to you information on how your personal information (which includes your health information) is collected and used within this practice, and the circumstances in which we may share it with others.

AIM Natural Healthcare (we, us, our) are committed to maintaining your privacy of your personal information. We are bound by the standards set out in the Australian Commonwealth Privacy Act 1988 and the Australian Privacy Principles in regards to how we collect, hold, use or disclose your personal information. AIM Natural Healthcare follows the requirements of the Privacy and Confidentiality Policy, ensuring security of all personal details. 

This Privacy agreement sets forth how we use and protect any information that you give us while using www.aimnaturalhealthcare.com.au, products and/or services and while communicating with us. This agreement also sets forth certain duties you may have as an individual when using AIM Natural Healthcare’s website, content and materials. Any information by which you can be identified when using our website will only be used in accordance with this Privacy Agreement, the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. 

WHY & WHEN YOUR CONSENT IS NECESSASARY

When you become a patient of this practice, you provide consent for us to access and use your personal information so we can provide you with the best possible health care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek consent from you to do this. If you do not provide this information; we may be unable to treat you.

WHY WE COLLECT, USE, HOLD & SHARE YOUR PERSONAL INFORMATION

This practice will need to collect your personal information to provide quality health care services to you. The main purpose for collecting, using, holding, and sharing your personal information is to thoroughly assess and manage your health needs. We also use it for administrative purposes of the practice, billing, payments, practice audits, and business processes [eg. staff training].

We may use your email address for the purposes of:

• creating and administering your account

• communicating regarding your treatment needs / updates

• your prescription management

• processing payments and refunds

• resolving disputes / troubleshooting issues

• requesting feedback from you

• delivering updates regarding the clinic

Your phone number will be used to send an appointment reminder text message 48hours prior to your scheduled appointment. It may also be used to contact you in the context of your consultation or treatment.

Credit card or bank account details are collected to process payments from our website and any related mobile apps. Payment is processed through the Lateral Payment Solutions payment gateway. Please refer to their website https://www.latpay.com for their Privacy Policy and Terms and Conditions of service. Specifically, we use the ‘My appointments’ client management software for bookings management and storing your health information. Please refer to their website https://myappointments.app for more information.

WHAT TYPE OF PERSONAL INFORMATION WE COLLECT

The information collected about you includes your:

·  Names, date of birth, addresses, contact details, occupation etc

·  Medical information including presenting complaint, medical history, current and previous medications, known allergic reactions, adverse events, immunisations, past and family history, relevant lifestyle history, risk factors, findings from pathology tests or other investigations.

DEALING WITH US ANONYMOUSLY

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

HOW DO WE COLLECT PERSONAL INFORMATION

This practice may collect your personal information in several different ways.

1.  When you make your first appointment we will collect your personal and demographic information via your registration.

2.  During the course of providing health care services, we may collect further personal information.

3.  We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media such as Facebook or Instagram.

4.  In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

·  your guardian or responsible person

·  other involved health care providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services

·  your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

WHEN, WHY & WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

We will only disclose your personal information for the purpose or purposes of consultation with another practitioner or as otherwise permitted by law and only with your consent. This may include disclosure of information to your doctors or other health professionals. In the case of insurance or compensation claim it may be necessary to disclose and or collect information that concerns your return to work to an insurer or your employer.

Only people who need to access your information will be able to do so. We may use third party services to prescribe and dispense items such as supplements, herbal tonics, creams, flower essences or homeopathic remedies or order functional/pathology testing. Information such as name, address, email and/or phone number may be shared. Please notify us if you do not wish to have your information shared. This practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

This practice will not use your personal information for marketing any goods or services to you without your expressed consent. If you do consent, you may opt out of direct marketing at any time by notifying this practice in writing.

This practice may use your personal information to improve the quality of the services offered to patients through research and analysis of patient data.

HOW WE STORE & PROTECT YOUR PERSONAL INFORMATION

Your personal information may be stored at our practice as electronic records and photos.

This practice stores all personal information securely within our client management software; My Appointments. This system is built to IS0 27001:2013 standards, an internationally recognised best practice framework for Information Security Management System. All data is stored on Australian servers, encrypted with end-to-end encryption and backed up daily. Only your practitioner has access to your files & can access them through a password protected login page.

HOW YOUR PERSONAL INFORMATION CAN BE ACCESSED & CORRECTED

You have the right to request access to, and correction of, your personal information.

This practice acknowledges patients may request access to their medical records. We require you to put this request in writing and email it to info@aimnaturalhealthcare.com.au and we will respond within 14 days.

We will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Amy Makejev at aim.naturalhealthcare@gmail.com.

HOW YOU CAN LODGE PRIVACY-RELATED COMPLAINT & HOW IT WILL BE HANDLED

We take complaints and concerns regarding privacy very seriously. You should express any privacy concerns you may have in writing and we will then attempt to resolve it in accordance with our resolution procedure. You an send your complaint to info@aimnaturalhealthcare.com.au and it will be handled within 30 business days.

You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

PRIVACY & WEBSITE

Cookies

A “Cookie” is a small file that is usually temporarily stored on your electronic device, often by your internet browser; without limitation these Cookies also may be called pixels, bots, tags, code snippets, beacons, logs, log records, remarketing or retargeting protocols, or may include similar technologies (all of these foregoing are defined as “Cookies” or “cookies” here). The enables your web to operate to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are sent to your browser from a website and stored on your devices hard drive. We use “cookies” to collect information, to analyse data about webpage traffic and improve our website to each user’s needs. Cookies provide you with a better website. Cookies does not give us access to your electronic device or any information about you other than the information you have elected to share with us by use of your browser and system settings. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may noy be able to use some portions of our Service. We send a session cookies to your device when you access this website. By clicking accept when entering our website you accept “cookies” to be sent to your browser and collected.

Some of our ad networks, advertisers, social media platforms, email delivery and management service providers, payment processors or independent third-party contractors may serve you cookies. AIM Natural Healthcare does not have control over cookies placed by these contractors. We may also use advertising service contractors to present advertisements on the website and on other sites across the internet. Our contractors may use cookies to provide you with advertisements tailed to interests you have shown by browsing on this site.  These contractors may collect data such as your browser type, operation system, email address, IP/MAC addresses, web pages visited, content viewed, ads viewed and other. Some of our contractors may be considered data processors which you acknowledge. The use of cookies by our contractors is subject to their own privacy policies and legal terms, not ours. Therefore, both parties, you and I agree that we will have no liability in connection with the actions or inactions of these contractors or in connection with your actions or inactions with regard to your information that you may have provided to these contractors.

Links to other Websites

Our website may contain links to other website of interest. Once you have used these links to leave our site, you should note that AIM Natural Healthcare has no control over that website. Thus, we are not responsible for the content you may encounter or other results that may occur by visiting external sites.

Minors

By using AIM Natural Healthcare you are accepting that you least the age of majority in your nation, territory or province/place of residence and are accepting complete legal responsibility of any person in your household or who is using your electronic device who is under the age of majority in your area, including without limitation any of your minor dependents who may be using our website. You also hereby agree to in no way, either directly or indirectly, provide us with any personal data or information relating to any of your minors who also is a twelve-and-under minor. You also consent to your complete and direct supervision for their use of our website and in all communications between or among the parties. You agree that any communications between or among the parties, that you may consider private, and that not all electronic networks, whether online or private are always secure. Bookings of person(s) of those who are not the age of majority must be filled and completed by the parent or guardian. The parent must also be present in any consultations with persons who are not the age of majority. In Australia the age of majority is any persons over the age of 18 years.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may interest you. You can opt out from any of these by following the unsubscribe link or instructions provided in an email we send. We may contact you by email, online chat, social-media connections phone, text, fax or mail, according to the contact information you have provided us and/or the ways you have communicated with us.

Compliance with Laws

AIM Natural Healthcare may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights, property, users or anyone else who could be harmed by such activities. We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security of our service.

POLICY REVIEW STATEMENT

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Patients of the practice will be notified of amendments to this policy via email. This version and last update of this policy and conditions have been effective since the date listed at the end of this document.

Current as of February 2024